How a Queens Plumbing Company Boosted Bookings by 40% with Overbooked AI

For many home service businesses, growth doesn’t come from flashy marketing or massive teams. It comes from doing great work — and making sure every potential customer actually gets a response.

That’s exactly what happened for a small, family-owned plumbing company in Queens, NY. After struggling with missed calls, late-night voicemails, and scattered scheduling, they made one simple change — and saw bookings jump by over 40% in less than 60 days.

Here’s how Overbooked AI helped them turn missed calls into revenue.

1. The Problem: Missed Calls = Missed Business

“Most of our jobs come from inbound calls,” says Tom, the owner of QFlow Plumbing. “We’ve got a good rep in the neighborhood — but if we miss a call, that lead’s gone.”

Before using Overbooked, Tom and his two techs juggled it all: the tools, the traffic, and the phones. If someone called while they were under a sink or driving between jobs, it usually went to voicemail.

And customers? They rarely waited.

“We’d check voicemails at the end of the day and find six missed calls. By the time we followed up, four of them had already booked with someone else.”

The team knew they needed a better way — but hiring a receptionist didn’t feel right for their size or budget.

2. The Shift: Turning Every Call into a Booking

That’s when Tom found Overbooked AI. Setup took less than a day. The system synced with their calendar, used their service area preferences, and learned how to respond like a real team member.

Now, when someone calls — whether it’s during a job or after hours — Overbooked AI answers instantly.

“It feels like a real assistant. People don’t even realize it’s AI most of the time,” Tom says. “They get their questions answered, they get booked — and we see it on the calendar in real-time.”

The results were immediate. Within the first week, they recovered leads that would’ve gone cold. Within a month, they were consistently booking more jobs without lifting a finger.

3. The Outcome: 40% More Jobs, 0 New Hires

Overbooked AI didn’t just help QFlow Plumbing stop missing calls — it helped them grow.

• +40% increase in booked jobs month-over-month

• 2 hours per day saved on callbacks and scheduling

• Zero new hires or admin overhead

Tom says the biggest change wasn’t just the numbers — it was the peace of mind.

“We can finally focus on the work without worrying about the phone. It’s like we hired a receptionist that works 24/7 — but better.”

4. Why It Worked: A Fit for Small, Local Teams

QFlow’s story isn’t unusual — it’s just a smart example of using modern tools to solve classic problems.

Because Overbooked AI is built for small businesses in service industries, it doesn’t try to do too much. It does one thing extremely well: it makes sure you never miss a lead again.

And in a market like New York, that’s everything.

Conclusion: Growth Doesn’t Have to Be Complicated

You don’t need a 10-person team to grow your home service business. Sometimes, you just need to stop letting new customers slip through the cracks.

For Tom and QFlow Plumbing, switching to OverBooked AI meant fewer missed calls, more booked jobs, and less stress for everyone.

👉 Want to see what it could do for you?
Start your free trial with OverBooked AI today.

“If you’re missing even a couple of calls a day, this pays for itself. Honestly, I wish we’d done it sooner.”

— Tom, Owner at QFlow Plumbing