Last update:
April 6th 2025
OverBooked
rivacy Policy – OverBooked.ai Effective Date: April 6, 2025
OverBooked Inc. ("OverBooked," "us," "we," or "our") operates the www.overbooked.ai website (the "Website") and the OverBooked application ("App"). Together, the Website and App are referred to as the "Services."
This Privacy Policy explains how we collect, use, and disclose personal information in connection with the Services. We value your privacy and are committed to safeguarding your personal data.
Information We Collect We collect the following types of personal data when you use our Services:
Contact information (e.g., name, email address, phone number, zip code)
Payment details via third-party providers like Stripe
Customer inquiry logs and appointment data
Communication data, including SMS and VOIP logs
Location data (if the App is granted access to GPS)
Interaction data from connected channels such as Facebook or Google Calendar
Usage data collected from cookies, analytics tools (e.g., Google Analytics, Hotjar), and log files
How We Use Your Information We use the collected data to:
Provide and improve the Services
Facilitate scheduling and communication between users
Process payments and manage subscriptions
Send appointment confirmations, updates, and marketing content (opt-out available)
Prevent fraud, ensure security, and comply with legal obligations
SMS and VOIP Communications When you provide your phone number, you consent to receiving SMS messages and VOIP calls for support, marketing, and service updates. Message frequency varies. You may opt out anytime by replying STOP. Standard carrier rates may apply.
Use of AI and Automated Tools OverBooked uses AI services (e.g., OpenAI) for:
Chatbots on the Website
Appointment scheduling
Customer communication and support
Call transcription and AI-based response optimization Interactions with these systems may be logged and processed to improve our Services. Data may be processed and stored by our trusted partners in accordance with their own privacy policies.
Third-Party Integrations We integrate with services such as Google Calendar, Facebook, Stripe, and more. Your data may be shared with these services only to facilitate the functionality you opt into. For example:
Calendar appointments via Google Calendar
Facebook Messenger responses from our AI
Payments processed through Stripe
Use of Cookies and Analytics We use cookies to personalize content, analyze traffic, and provide a better user experience. You can control cookies via your browser settings. Disabling cookies may limit certain features.
We use Google Analytics and Hotjar to track user interaction, understand behavior, and enhance performance. These services collect device information, session duration, and usage patterns. To opt out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout/
Location Data The App may request access to your device’s location. You can enable or disable this access in your device settings. Location data helps optimize service delivery and user experience.
Gmail Access (If Applicable) If you connect your Gmail account to OverBooked:
We request OAuth-based secure access
We use email data solely to support lead tracking, appointment setting, and customer communication
No email content is stored beyond what is necessary
You may revoke access anytime through your Google account settings
We comply with Google API Services User Data Policy
Data Retention and Protection We retain your data only as long as necessary for providing our Services or as required by law. We implement industry-standard security measures to protect your data, including encryption, access control, and secure storage.
Sharing and Disclosure We do not sell your data. We may share information with service providers or partners only as needed to fulfill our obligations. All vendors are contractually bound to use data only as instructed by OverBooked.
Your Rights You have the right to:
Access the personal information we hold about you
Request correction or deletion of your data
Object to data processing or request data portability To exercise your rights, contact us at info@overbooked.ai.
Changes to This Policy We may update this Privacy Policy periodically. Changes will be posted on our Website and reflected with a revised effective date. Continued use of the Services after changes means acceptance of the updated policy.
Contact Us If you have questions or concerns about this Privacy Policy or our data practices, contact us at: Email: info@overbooked.ai
This Privacy Policy is intended to comply with applicable data protection laws, including GDPR and CCPA where applicable.
Note: All categories exclude SMS originator opt-in data and consent; this information will not be shared with any third parties.