Privacy policy
Privacy Policy: OverBooked Inc. ("OverBooked," "us," "we," or "our") operates the www.overbooked.ai website (the "Website"), including OverBooked's application ("App") (together, the "Service(s)").
This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our Service.
Nothing in this Privacy Policy is intended to limit in any way your statutory rights, including your rights to a remedy or means of enforcement.We greatly respect your privacy, which is why we make every effort to provide a platform that would live up to the highest of user privacy standards. Please read this Privacy Policy carefully, so you can fully understand our practices and your rights in relation to Personal Information. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at www.overbooked.ai.
Information Collection And Use: While using our Service, we will ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, the Pro and the Consumer’s email address, name, zip code, phone number, postal address, and other information ("Personal Information"). In addition, if a Consumer uses Stripe to pay for goods and services, Stripe will collect the Consumer’s name, email address, phone number, postal address, and zip code. We collect this information for the purpose of providing the Service, including, without limitation, the Stripe payment services, identifying and communicating with you, responding to your requests/inquiries, servicing your purchase orders, and improving our services and marketing communication. The consequences of not collecting this Personal Information are that we will not be able to provide you with the Services, or as applicable, advise technicians on the location of the job, send notifications to Pros, and/or process payments (amongst other things).In addition to the Personal Information mentioned above, users of the Service(s) may provide OverBooked with their cell phone numbers. If users provide their cell phone numbers, OverBooked may use this information to provide support services. The cell phone numbers will be stored on our secure servers. Furthermore, with the user’s consent, OverBooked will also use the provided cell phone number to send SMSs and phone calls for marketing purposes.Users have the option to opt-out of receiving marketing communications at any time. To opt-out, users can follow the instructions provided in the SMS or phone call, or they can contact OverBooked Inc. directly by emailing [email protected] indicating their desire to opt-out of receiving marketing communications. Please note that even if users opt-out of receiving marketing communications, they may still receive non-marketing communications from OverBooked related to the provision of Service(s) or support.Please note that some of the Personal Information will be used for detecting, taking steps to prevent, and prosecuting fraud or other illegal activity, to identify and repair errors, to conduct audits, and for security purposes. Personal Information may also be used to comply with applicable laws, with investigations performed by the relevant authorities, for law enforcement purposes, and/or to exercise or defend legal claims. In certain cases, we may or will anonymize or de-identify your Personal Information and further use it for internal and external purposes, including, without limitation, to improve the services and for research purposes. “Anonymous Information” means information which does not enable the identification of an individual user, such as aggregated information about the use of our services. We may use Anonymous Information and/or disclose it to third parties without restrictions (for example, in order to improve our services and enhance your experience with them).
Use of Generative AI Tools and Automated Chat Services: OverBooked leverages advanced generative Artificial Intelligence (AI) technologies, including an automated chat service powered by OpenAI. These AI technologies are employed in various capacities, such as enabling our customers to generate custom text for communications, assisting users through AI-driven chatbots on our website, and offering call recording and transcription services facilitated by AI to streamline interactions between OverBooked customers and their clients.Our website features an automated chat service designed to offer quick and efficient answers to your inquiries. It’s important to note that interactions through this service are conducted with an AI-powered chatbot, not a human representative. This service is provided to facilitate immediate support, guidance, and information retrieval for our users, enhancing their experience on our platform.In delivering these AI-powered services, OverBooked and our trusted AI technology partners, including OpenAI, may collect and process personal data provided during interactions with the AI tools. This may include names, contact details, and conversation logs. The collection and processing of this information aim to provide, improve, and personalize our Services. This information will be stored on OpenAI’s servers.You can learn more about OpenAI and read its privacy policy at https://learn.microsoft.com/
en-us/legal/cognitive-services/openai/data-privacy.
Log Data: We will also collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Analytic Tools: We may use third-party services that collect, monitor, and analyze this type of information in order to increase our Service’s functionality. These third-party service providers have their own privacy policies addressing how they use such information. We reserve the right to remove or add new analytic tools.
Facebook Integration: As part of our commitment to providing seamless services, OverBooked offers integration with Facebook, allowing users to connect our AI system to their Facebook Messenger and business page. Through this integration, OverBooked's AI can interact with your customers via Facebook Messenger, automating responses, scheduling appointments, and managing inquiries directly from your business's Facebook page.To facilitate this integration, OverBooked utilizes specific permissions from the Facebook API, including
Google Analytics: Google Analytics collects information such as how often users visit this Website, what pages they visit when they do so, and what other websites they used prior to coming to this Website. We use the information we get from Google Analytics to maintain and improve the Website and our products. We do not combine the information collected through the use of Google Analytics with Personal Information we collect. Google’s ability to use and share information collected by Google Analytics about your visits to this Website is restricted by the Google Analytics Terms of Service, available at https://marketingplatform.google.com/
about/analytics/terms/us/, and the Google Privacy Policy, available at policies.google.com/privacy.You may learn more about how Google collects and processes data specifically in connection with Google Analytics at policies.google.com/technologies/partner-sites.You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout/.
Hotjar: We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g., how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback.Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website.Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
Location Data: Once you download the mobile App, the mobile App will request access to your device location. When access is granted, OverBooked will be able to track the physical location of your device. This information will be used to provide the Service and to improve our mobile App.You can remove the App location tracking or change the location tracking permission to a specific time by changing your privacy settings on your device.
Cookies: Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and transferred to your device. We use cookies to collect information in order to improve our Services for you.You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers provides information on how to accept cookies, disable cookies, or notify you when receiving a new cookie.If you do not accept cookies, you may not be able to use some features of our Service, and we recommend that you leave them turned on.
Service Providers: We may share your Personal Information with our business partners with whom we jointly offer products or services, and depending on the type of Personal Information, with our customers, consultants, and payment processors, including without limitation Stripe. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy. We may employ third-party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services, and/or to assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your Personal Information for any other purpose.
Communications: We may use your Personal Information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.When you sign up to receive SMSs, we will send you text marketing and notifications offers to your cellphone. If you want to unsubscribe from receiving text marketing messages you should reply with a key word (as explained in the SMS that you received – for example, “STOP”) to any mobile message sent from us to use the unsubscribe link we provided you with any of our messages. We will use third-party platforms and services to send you
Usage of Google Calendar: OverBooked integrates with Google Calendar to enhance the scheduling functionality for both Pros and Consumers. When using this feature, OverBooked may collect and store calendar data, such as scheduled appointments, times, and related event details, to facilitate seamless booking and reminders. This data is used solely to provide and improve our service, ensuring accurate scheduling and communication between users. Any calendar data shared through this integration will be handled in accordance with both OverBooked's privacy practices and Google’s privacy policy.
This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our Service.
Nothing in this Privacy Policy is intended to limit in any way your statutory rights, including your rights to a remedy or means of enforcement.We greatly respect your privacy, which is why we make every effort to provide a platform that would live up to the highest of user privacy standards. Please read this Privacy Policy carefully, so you can fully understand our practices and your rights in relation to Personal Information. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at www.overbooked.ai.
Information Collection And Use: While using our Service, we will ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, the Pro and the Consumer’s email address, name, zip code, phone number, postal address, and other information ("Personal Information"). In addition, if a Consumer uses Stripe to pay for goods and services, Stripe will collect the Consumer’s name, email address, phone number, postal address, and zip code. We collect this information for the purpose of providing the Service, including, without limitation, the Stripe payment services, identifying and communicating with you, responding to your requests/inquiries, servicing your purchase orders, and improving our services and marketing communication. The consequences of not collecting this Personal Information are that we will not be able to provide you with the Services, or as applicable, advise technicians on the location of the job, send notifications to Pros, and/or process payments (amongst other things).In addition to the Personal Information mentioned above, users of the Service(s) may provide OverBooked with their cell phone numbers. If users provide their cell phone numbers, OverBooked may use this information to provide support services. The cell phone numbers will be stored on our secure servers. Furthermore, with the user’s consent, OverBooked will also use the provided cell phone number to send SMSs and phone calls for marketing purposes.Users have the option to opt-out of receiving marketing communications at any time. To opt-out, users can follow the instructions provided in the SMS or phone call, or they can contact OverBooked Inc. directly by emailing [email protected] indicating their desire to opt-out of receiving marketing communications. Please note that even if users opt-out of receiving marketing communications, they may still receive non-marketing communications from OverBooked related to the provision of Service(s) or support.Please note that some of the Personal Information will be used for detecting, taking steps to prevent, and prosecuting fraud or other illegal activity, to identify and repair errors, to conduct audits, and for security purposes. Personal Information may also be used to comply with applicable laws, with investigations performed by the relevant authorities, for law enforcement purposes, and/or to exercise or defend legal claims. In certain cases, we may or will anonymize or de-identify your Personal Information and further use it for internal and external purposes, including, without limitation, to improve the services and for research purposes. “Anonymous Information” means information which does not enable the identification of an individual user, such as aggregated information about the use of our services. We may use Anonymous Information and/or disclose it to third parties without restrictions (for example, in order to improve our services and enhance your experience with them).
Use of Generative AI Tools and Automated Chat Services: OverBooked leverages advanced generative Artificial Intelligence (AI) technologies, including an automated chat service powered by OpenAI. These AI technologies are employed in various capacities, such as enabling our customers to generate custom text for communications, assisting users through AI-driven chatbots on our website, and offering call recording and transcription services facilitated by AI to streamline interactions between OverBooked customers and their clients.Our website features an automated chat service designed to offer quick and efficient answers to your inquiries. It’s important to note that interactions through this service are conducted with an AI-powered chatbot, not a human representative. This service is provided to facilitate immediate support, guidance, and information retrieval for our users, enhancing their experience on our platform.In delivering these AI-powered services, OverBooked and our trusted AI technology partners, including OpenAI, may collect and process personal data provided during interactions with the AI tools. This may include names, contact details, and conversation logs. The collection and processing of this information aim to provide, improve, and personalize our Services. This information will be stored on OpenAI’s servers.You can learn more about OpenAI and read its privacy policy at https://learn.microsoft.com/
en-us/legal/cognitive-services/openai/data-privacy.
Log Data: We will also collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Analytic Tools: We may use third-party services that collect, monitor, and analyze this type of information in order to increase our Service’s functionality. These third-party service providers have their own privacy policies addressing how they use such information. We reserve the right to remove or add new analytic tools.
Facebook Integration: As part of our commitment to providing seamless services, OverBooked offers integration with Facebook, allowing users to connect our AI system to their Facebook Messenger and business page. Through this integration, OverBooked's AI can interact with your customers via Facebook Messenger, automating responses, scheduling appointments, and managing inquiries directly from your business's Facebook page.To facilitate this integration, OverBooked utilizes specific permissions from the Facebook API, including
pages_messaging, business_management, pages_show_list, and pages_manage_metadata. These permissions allow OverBooked to connect to your business page, control the responses sent to users via Messenger, and manage various aspects of your business page's metadata.In enabling this Facebook integration, OverBooked may collect and process additional personal data, including but not limited to conversation logs, customer inquiries, and interaction data from your Facebook page. This data is used to provide, optimize, and personalize the AI-driven interactions between your business and your customers. OverBooked is committed to ensuring that all data collected through this integration is handled in accordance with this Privacy Policy and Facebook's privacy practices. You can learn more about Facebook's privacy policy at https://www.facebook.com/policy.php.Google Analytics: Google Analytics collects information such as how often users visit this Website, what pages they visit when they do so, and what other websites they used prior to coming to this Website. We use the information we get from Google Analytics to maintain and improve the Website and our products. We do not combine the information collected through the use of Google Analytics with Personal Information we collect. Google’s ability to use and share information collected by Google Analytics about your visits to this Website is restricted by the Google Analytics Terms of Service, available at https://marketingplatform.google.com/
about/analytics/terms/us/, and the Google Privacy Policy, available at policies.google.com/privacy.You may learn more about how Google collects and processes data specifically in connection with Google Analytics at policies.google.com/technologies/partner-sites.You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout/.
Hotjar: We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g., how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback.Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website.Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
Location Data: Once you download the mobile App, the mobile App will request access to your device location. When access is granted, OverBooked will be able to track the physical location of your device. This information will be used to provide the Service and to improve our mobile App.You can remove the App location tracking or change the location tracking permission to a specific time by changing your privacy settings on your device.
Cookies: Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and transferred to your device. We use cookies to collect information in order to improve our Services for you.You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers provides information on how to accept cookies, disable cookies, or notify you when receiving a new cookie.If you do not accept cookies, you may not be able to use some features of our Service, and we recommend that you leave them turned on.
Service Providers: We may share your Personal Information with our business partners with whom we jointly offer products or services, and depending on the type of Personal Information, with our customers, consultants, and payment processors, including without limitation Stripe. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy. We may employ third-party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services, and/or to assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your Personal Information for any other purpose.
Communications: We may use your Personal Information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.When you sign up to receive SMSs, we will send you text marketing and notifications offers to your cellphone. If you want to unsubscribe from receiving text marketing messages you should reply with a key word (as explained in the SMS that you received – for example, “STOP”) to any mobile message sent from us to use the unsubscribe link we provided you with any of our messages. We will use third-party platforms and services to send you
Usage of Google Calendar: OverBooked integrates with Google Calendar to enhance the scheduling functionality for both Pros and Consumers. When using this feature, OverBooked may collect and store calendar data, such as scheduled appointments, times, and related event details, to facilitate seamless booking and reminders. This data is used solely to provide and improve our service, ensuring accurate scheduling and communication between users. Any calendar data shared through this integration will be handled in accordance with both OverBooked's privacy practices and Google’s privacy policy.